Toyama

Privacy Policy

Last Updated:

Toyama Controls & Systems Pvt. Ltd. (“Toyama”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you interact with our website toyamaworld.com, our mobile application Toyama WizHom, or any of our home automation products and services (collectively, the “Products”).

By using our Products, you agree to the terms set forth below.

1. Information We Collect

We may collect the following categories of information:

a) Personal and Sensitive Personal Data

When you create an account or contact us, we collect data including your:

  • Full name
  • Email address
  • Phone number
  • Postal address
  • Payment and billing information (when applicable)

b) Device and Home Information

To deliver automation features, we collect:

  • Your property’s address (for configuration and support)
  • Connected device data: type, brand, model, configuration, and control states

c) Usage and Technical Data

We automatically collect:

  • IP address
  • Browser type and OS
  • Access times and pages viewed
  • App and feature usage metrics

2. Purpose of Data Collection

We use your data to:

  • Provide and maintain our Products and services
  • Respond to queries and provide customer support
  • Send updates, service alerts, and relevant communication
  • Monitor usage and improve functionality
  • Personalize the user experience

3. Data Sharing and Disclosure

We do not sell your personal data. We may share your data only:

  • With your consent
  • With service providers who help us operate our business (e.g., cloud hosting, payment processing) under confidentiality obligations
  • As required by law or in response to legal requests
  • In the event of a merger or acquisition (data may transfer to a successor entity)

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data from unauthorized access, loss, misuse, or disclosure. However, no system is completely secure. Use of the Products is at your own risk.

5. Data Retention

We retain your data only as long as necessary to:

  • Provide the Products
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

After this period, your data is securely deleted or anonymized.

6. Your Rights

Where applicable under local law, you may have the right to:

  • Access the personal data we hold about you
  • Request correction, deletion, or restriction of your data
  • Withdraw consent (where processing is based on consent)

To exercise any of the above, contact: privacy@toyamaworld.com

7. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the revised “Last Updated” date. Continued use of our Products after changes constitutes acceptance.

8. Contact Us

For questions or concerns about this Privacy Policy, please contact:

Toyama Controls & Systems Pvt Ltd
#38-A2, KIADB Industrial Estate, Hoskote
Bangalore, Karnataka 562114, India